Question 1

Where do I find my downloads?

Accepted Answer

Everything you buy is saved in your Library. You'll also get an email with download links right after checkout.

Question 2

My download isn't working. What should I do?

Accepted Answer

Try a different browser or device first, and check your spam folder for the receipt email. Our download help page covers the most common fixes.

Question 3

Can I get a refund?

Accepted Answer

Because resources are digital, refunds are reviewed case by case — for example if a file is broken or not as described.

Question 4

Can I share a resource with other teachers or families?

Accepted Answer

Each purchase is for personal use by one person, family or classroom. Please send colleagues the link so the creator is paid for their work.

Question 5

What is the small service fee at checkout?

Accepted Answer

A flat buyer service fee is added once per order to cover payment processing, so creators keep their full share.

Question 6

How do I become a founding creator?

Accepted Answer

Apply to the Founding Creator Program. If approved, your creator dashboard opens so you can set up your shop and upload human-made resources before launch.

Question 7

When and how do I get paid?

Accepted Answer

Connect your payout details in your dashboard. Earnings are paid out on a regular schedule once they're approved.

Question 8

Will my commission or price ever change?

Accepted Answer

No. Your commission rate and membership price are locked for as long as you stay a member. Any future changes only apply to new signups.

Question 9

What file types can I upload?

Accepted Answer

PDFs, images, slides, audio, video and more. You can also list physical goods that link out to your own shop.

Question 10

Someone copied my resource. What can I do?

Accepted Answer

Send us a copyright request with the link and we'll review it promptly.

Help & support

For buyers

For creators

Still need help?